Jr. Network Analyst
Jr. Network Analyst -- Huntsville, AL Job Summary: You will provide technical support for end users and Network Operation Centers of multiple technology services, including but not limited to; Internet, email, video, content filtering, wireless connectivity, telephony, domain and hosting, enterprise help desk, etc. via telephone and email; by answering questions about hardware and software. Work issues to resolution or escalate to the next level of support. Essential Job Functions: Answering questions and provide instruction for end user customers via telephone and email in a call center environment. Research issues when answers are not readily available with the use of provided tools, web tools and search engines. Provide an accurate record of each call in tracking software. Monitor all open issues to ensure customer expectations are met. Follow all escalation procedures according to service level agreement. Minimum Requirements: Must be able to read, understand, communicate and write effectively and clearly in the English language. Must be able to multi-task (communicate, problem solve and document at the same time) Must have the physical ability to withstand long periods of sitting, talking and ability to use stairs. Must be proficient in Microsoft operation system, Internet related applications, email service and related software. Must have the physical ability to lift and/or move equipment up to 35 pounds. Must be flexible to work varied shifts as hours of operation for the call center are 24/7. Must be able to learn and excel in the job duties and responsibilities within the probationary period. Must have a high school diploma or equivalent. Desired Qualifications: Must have strong and professional work ethic and a contributing team member. Be a customer focused, detailed oriented individual. Resourcefulness and independent problem solving ability. Be motivated and have the ability to see problems through to completion. Be proficient in multiple PC operating systems and platform software utilities and applications. Be proficient in various PC, mobile devices and network related hardware components. For more information, please contact Jim Belmas or email your Resume.
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