Network Services/ Support OR Tier I Support
Please send your resume to firstname.lastname@example.org OR Direct call at 770-881-7340 NOTE - Need only US Ctzns, GC Holders and EAD (Can work on w2) Title - Network Services/ Support OR Tier I Support Location - Tampa, FL Duration - 6+months MANAGERS PREFERS LOCAL CANDIDATES Project Name: Managed Services Contrators - THD Project Description: (What project will the NPW be working on?) Support Managed Customers Please - supply current CCNA Expiration Date in Supplemental Information field when sending resumes.Work schedule is for all shifts: hours will be discussed during interview Job Description: (What will the NPW do on that project?) Hours: Fri, Sat, Sun - 8pm - 8am ET and Thursday 4pm-8pm ET Job Description: Provide support to customers requiring Tier 1.5 technical assistance for Logical and Physical connectivity problems on the Client Managed Network. Devices include but not limited to switches, routers, gateways. Monitor and track reports on LAN/WAN events on Client internal systems. Interact with internal and external vendors in scheduling and coordinating dispatches and problem resolution. Responsible for accurate documentation of customer interaction and the proper engaging of internal and external support teams as necessary. Focus is on 100% customer satisfaction. Job Requirements: Must have a minimum of 2 years Networking experience and a current CCNA. Good Team communications is imperative and must have the ability to solve problems under pressure. Must be self-motivated and able to solve complex technical problems while interfacing with customers. Perform advance level troubleshooting and diagnostics for hardware and software issues on LAN and WAN related services. Strong written and verbal communication skills are essential. Ability to multitask and experience in supporting large customer environments (In a Helpdesk/Support Arena) is a prerequisite. Knowledge of telecommunication fundamentals and skilled in testing DS0, DS1, DS3, SONET, CSU/DSUs and Frame Relay are necessary. Solid understanding of network protocols, routers, switches, TCP/IP. Knowledge and familiarity of VOIP. WAN experience along knowledge of Cisco Routers, IPSEC VPNs, Frame Relay and ISDN are integral. Must be able to work a flexible schedule including weekends and offshift hours. Prior Wireless Experience desired but not required. Required Certifications: CCNA Skills Inventory: 1) Router Intermediate Required 2) Circuit Intermediate Required 3) TCPIP Intermediate Required 4) Frame Relay Intermediate Required 5) VOIP Intermediate Required 6) CCNA Intermediate Required Thanks & Regards Divya Sharma Technical Recruiter Primus Software Corporation Direct: 770-881-7340|Email: email@example.com 3061 Peachtree Industrial Blvd|Duluth, GA-30097 Wesite: www.primussoft.com
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