Service Desk Agent
Service Desk Agent San Antonio, TX We are seeking Technical Help desk support agents to work the 2AM to 11AM shift Monday through Friday in San Antonio Texas. Provide support services to internal departments and external customers. This includes sorting a wide range of hardware, networks, servers and internal/external software through various organizations within the company. This may include but is not limited to the following: 1st level support of all inbound calls Accurate and detailed logging, ticketing, and tracking of all calls in Client Incident Management system Accurate, timely, and professional resolution on all supported issues Timely and professional follow up on all calls Quick identification and control of high priority issues Accurate escalation of tickets per departmental procedures Efficient and accurate resolution of all assigned tickets Required Skills: Excellent verbal and written communication, customer service, time management, conflict resolution, and problem determination/resolution skills Technical expertise in the areas of: o Hardware/Software o Windows XP o Microsoft Outlook/Office o Internet technology o Network/Remote Access technology o Printers o Account administration o Wireless networking technology Strong critical thinking skills that facilitate expedient problem solving Minimum 1-2 years recent Service Desk experience Some formal college education For immediate consideration, please email a resume to Lori White at firstname.lastname@example.org or call 210 516 1667
San Antonio, TX
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