A 1st Line Support Service Desk Technician is required for a 1 month contract (very likely to extend / become long term) based in Sheffield, South Yorkshire. Working within the central Service Desk Team of a well-established Public Sector organisation, you will be providing remote 1st line Support (Hardware & Software) to end users. Day to day duties will include being responsible for the recording and classification of incidents via telephone, email and voicemail, incident resolution at the first line or for escalation to the appropriate resolver group. 1st Line duties will include account creation, password resets and general troubleshooting. For this role you need to have previous experience or working within a Service Desk / Helpdesk environment or an IT Customer Services environment within a Microsoft (MS) environment. Technical skills for this role include: MS Office, Windows and Active Directory (AD). Any experience of using HP Open View or similar Service Desk software is highly beneficial for this role. This is likely to turn into a long term placement and is an ideal opportunity to develop your career within IT. This position is to start ASAP and will pay £8 - £9.30 ph PAYE or £9 - £11.35 ph ltd / umbrella depending on experience. To apply for this position, candidates must be eligible to live and work in the UK Matchtech is acting as an Employment Business in relation to this vacancy.