POMEROY is seeking an experienced IT Help Desk Team Lead for a contract-to-hire opportunity in Cleveland OH.   Job Duties:   Supervise, train and mentor associates in an IT Call Center RSA SecurID administration Monitor and schedule call cues, file and print services, Manage workload, distribute tasks. Requirements Recent experience as a supervisor or Team Lead in a call center environment. Strong familiarity with contact center procedures and systems Outstanding customer-facing abilities, verbal and written communication skills IT background, training or work experience Experience with Aspect call center software Local to Cleveland