Customer Service Representative
Job Description: Our customer, a leader in the financial industry with locations from coast to coast, is searching for Customer Service Representatives. This is a contract position, potential contract to hire, position. This is a global Fortune 100 Company, and a foot in the door has the possibility to open additional opportunities. Many of our associates have enhanced their current skills, had their contracts extended, converted to full time employment, or been re-deployed after their assignment ends. As a contractor at Adecco, you will have benefits available after one week of employment. These are highlighted in detail below. Position Details: Position: Customer Service Representative Location: Lancaster, CA Hours: Flexible Full Time hours Pay Rates: Competitive Length: 1 year possible contract to hire Job Description: *Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls in a contact center environment. *Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. *May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. *May handle escalated issues by successfully navigating the organization to resolve customer requests. *Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. *Accountable for the successful resolution of all customer requests. Required Experience/Qualifications: *A minimum of 1 year of experience working with customers *At least 1 year of experience handling difficult situations with customers *Intermediate proficiency (1-3 years of experience) in written and verbal communications *At least an intermediate ability in computer skills How to Apply: Click on the ï¿½Apply Nowï¿½ to be considered for this position or any other mortgage related opportunity with Adecco. Highlights of Working with Adecco: Why Adecco? Because Adecco provides one of the most COMPREHENSIVE BENEFITS package in the industry to contract workers. Benefits available to you as a contractor after one week of employment include: *Medical Coverage - access to an affordable and comprehensive group medical coverage plan *401(k) - Adecco offers all temporary employees the ability to participate in a 401(k) savings program *Pay Options/Direct Deposit - we make it as easy as possible for you to get paid *Service Bonus - rewarding employees who make an extended work commitment *Paid Holidays - selected paid holiday, based on accrued hour requirement *State-of-the-art Career Center - training and resources available for all employees *Highly trained and professional staff - Our team cares about you and your career Adecco is an equal opportunity employer. The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your Professional Career. Keywords: Customer Support
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