A New York City government agency, located in Long Island City, is looking for a Computer User Support Technician for a long term contract. Mandatory Requirements: --Hardware troubleshooting and repair ( Prefer Dell and HP workstation and laptop repair ) --Strong Operating System troubeshooting knowledge ( Windows XP and Windows 7 ) --Microsoft Office Suite ( Office 2003 & 2010 ) --Knowledge of Service Desk Software ( HEAT preferred ) --Knowledge of Conference Room AV equipment and SMART Boards --Strong Written and Verbal Communications Job Description: This position assists staff with technical support of desktop and laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to staff and management. The individual in this position also assists in the maintenance and testing of new computer related equipment. The positions responsibilities require independent analysis, communication and problem solving. Work is performed with moderate supervision and requires initiative and judgment. --Configure, rollout, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines. --Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary. --Works with Service Desk, Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients. --Works with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software. --Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted. --Take ownership of tickets assigned to ensure proper follow-up and follow through on issues. --Trains and orients staff on best practice use of hardware and software. --Recommends and/or performs upgrades and maintenance on systems to ensure longevity. --Follow and enforce IT policies and procedures. --Efficiently manage daily work queue. --Lifting and transporting computer equipment (i.e. desktop, laptops, and printers). --Assist on special projects. NO 3RD PARTY RESUMES, PLEASE.