HR ADMINISTRATOR - CAREER ENTRY POSITION
THIS IS AN ENTRY LEVEL JOB INTO AN HR CAREER AND IS NOT SIMPLY OFFICE ADMINISTRATION HR180 is an award winning, fast growing, outsourced HR department. We appreciate that our clients usually set up a business because they love designing or making widgets or a million other things. Our passion is HR and helping clients to manage their people, whether that's maternity rights, induction, disciplinaries or anything else HR related. Job details: For the right candidate, who has the drive and desire to succeed at a career in HR, we can help you get there! Because HR180 works with so many, varied clients no day is EVER the same and you’ll learn more here in 3 months than you’d learn in a year as part of an internal HR department! Definitely don’t expect to just be making tea – whilst you’ll need to be happy with jumping in at the deep end, accurate and often need to use your initiative, the team is here to support you when you need it. HR180 is a fresh, busy, fun, honest, informal, challenging and highly professional company. You would be joining a team that operates like a family, in an organisation where going above and beyond is the norm - mediocrity would not fit in! Each member of the team is prepared to spend the time and effort in helping you to be the best you can be – but you need to reciprocate! If you can give us your energy and enthusiasm, we can give you training both in the world of administration but also the world of HR! Finally, everyone has a say in our business. We hold quarterly strategy meetings to discuss ideas and how we can take the business forward and everyone’s view is listened to and is important. Role responsibilities To assist HR consultants in activities relating to the provision of an efficient, professional HR service to HR180 clients and undertake any duties relating to office/facilities management as may be required. All administration duties must be completed accurately and efficiently, ensuring attention to detail at all times whilst promoting and maintaining the highest standards of customer service in line with the HR180 culture. For Clients: • Answer all incoming enquiries and direct calls appropriately – either to the lead or supporting HR consultant or take a brief and deliver messages. • Provide efficient and effective administration of all HR processes such as contracts of employment, offer letters, reference requests, leavers letters, salary increases, occupational health referrals, disciplinary hearing invitations, absence monitoring, probation, resignations, retirement etc. • Participate in recruitment campaigns designing adverts, gaining quotes, placing adverts, logging applicants, responding to candidates, organising interviews and providing feedback. • Assist in the preparation of client satisfaction surveys, collation and presentation of the results. • Respond to New Business enquiries by providing company information and marketing brochures. • Operation of the case management database to produce quarterly “support analysis” reports for HR consultants to discuss with clients. • Either attend or remotely listen to and type up formal disciplinary or grievance hearings ensuring that all parties receive a copy of the notes. For your consultant and the team: • Collect, open and distribute all post as part of the admin team. • Assisting in the collection and collation of disciplinary evidence and distribution to required sources. • Assistance in the preparation for new business meetings and subsequent proposal documents. • Assist in the preparation of HR180 training courses including sending out joining instructions, collating attendance information, book equipment, designing slides and workbooks and collation/printing of relevant materials. • Research answers to client queries on behalf of the HR Consultants, for example, paternity/adoption rights, daily travel allowances, salary survey information. • Support the HR Consultants in their diary management and setting up of new business meetings. • Ordering of stationary and office supplies to be delivered to main office with budgetary approval. • Share your knowledge and ideas on improvements that can be made within the team and to processes or procedures. • Assistance with ad hoc projects and research. Person specification • Extremely professional with excellent interpersonal and communication skills (oral and written). • Detail orientated and methodical. • Excellent problem solving skills. • Exceptional organisational skills and highly efficient • Self motivated and able to work independently without close supervision. • Ability to manage multiple priorities using time management skills. • Ability to respect and maintain confidentiality at all times. • Positive and resilient personality with “can do” attitude. • Strong work ethic with high levels of motivation, enthusiasm and the drive to succeed. • Good sense of humour. • Active listener and questioner. • Passion and energy for delivering the best solution for the client including excellent levels of client service. • Proactive, enthusiastic and willing member of a team. • Continuous improvement approach. Experience: • At least 6 months experience working in an office environment. • Previous experience of working in a customer service environment. • Confidently IT literate in all Microsoft Office Packages as a minimum. • Positive and professional telephone manner. Qualifications: Minimum 2:1 degree in a business related subject OR equivalent experience. • Minimum 3 A-C grades at A Level or equivalent. • Minimum 9 A-C grades at GCSE or equivalent.
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