All applicants must have a minimum of 3-5 years industry experience in order to apply. No 3rd party resumes accepted. JOB ID: 896747SV LOCATION: Orlando, FL DURATION: 3-6 months JOB DESCRIPTION: Candidate should have 3-5 years of experience in a large complex technical environment, where various platforms work in concert to deliver customer focused IT Services. Ideal candidates will have existing knowledge of entertainment venue application portfolios, and a broad understanding of that type of infrastructure. Candidate must have ITIL v3 Foundation certification. Candidate will: Work with the Business Technology Management group to process Configuration Management data specifically relating to the ongoing management of servers and applications and their corresponding relationships. RESPONSIBILITIES: ■ Provide input on development of processes for controlling the status of Configuration Items (CIs) and appropriate interfaces with the Change Management process ■ Proactive data clean-up to ensure accuracy and integrity of current and future data. ■ Populate the Configuration Management system with newly discovered data in adherence with agreed standards ■ Provide input on development of reports to indicate suggested remediation activity required to mitigate risks ■ Support Verification and Audit process to ensure ongoing compliance and data integrity ■ Work with other teams to implement CI registration and decommission procedures PREPARE AND PRESENT: ■ Informal and formal updates to team leads and executive stakeholders ■ Weekly status reports detailing risks, issues, progress, and tracking against schedule ■ Management Information reports TECHNICAL SKILLS REQUIRED: ■ ITIL v3 Foundation Certified (a must-no exceptions) ■ Demonstrates strong analytical skills ■ Awareness of relational databases and data repositories ■ Experience with Configuration Management Databases and data discovery tools ■ Ability to design and produce Management Information reports to highlight successes and areas for improvement ■ Strong ability to build partnerships/relationships ■ Demonstrated strong communication, negotiation, and organizational skills with attention to detail ■ Ability to multitask across multiple channels of interaction (IM, Email, phone calls) simultaneously Have you thought about your career lately? Or are you looking for that next great assignment? Challenging and rewarding work, technologically advanced environments with internationally recognized clients, direct client relationships. If these are a few of the things that have crossed your mind, consider RCG Global Services. As one of the largest global professional services firms in North America, RCG has been recognized by the Global Services 100 for outstanding global delivery maturity. Our services include Business Consulting, Business Intelligence & Data Delivery, Development & Integration, QA & Software Testing, Application Management, and Project Management. Our services encompass the full range of Staffing, as well as Solutions Offerings in Business & Technology Planning, Business Intelligence & Data Delivery, Development & Integration/SOA, Project Management, QA & Software Testing and Application Management. Join this elite team and experience delivery excellence the RCG way - great consultants providing exceptional service to top-notch clients! Be it a long term career move, or a contracting assignment, RCG Global Services has a place for you!! Our opportunities are numerous... If your skills and experience meet the minimum required experience for this opportunity, please e-mail your resume complete with the requisition number listed on the job posting, to rcgjobs@rcggs.com. For more information on our company and benefit programs, please visit us at www.rcggs.com. RCG Global Services, Inc. is an Equal Opportunity Employer M/F/D/V