Main Job Tasks and Responsibilities Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures and best practices Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates *main systems of support are not limited to the following: Microsoft Windows 7, XP, Server 2000, 2003, 2008, Active Directory Services, Office Communicator 2007 R2, Microsoft Office Suite, Windows Mobile, SAP, Share Point, Live Meeting, Pro Clarity, AC Neilson, Mobile Devices, Basic Networking… Much, much more. Requirements: Oral and written communication skills Learning skills Customer service orientation Problem analysis Problem-solving Adaptability Planning and organizing Attention to detail Stress tolerance Volt is an Equal Opportunity Employer Location: Saint Louis, MO Type: CONTRACT Duration: Temp to Hire Pay Rate: $13.00 - $14.00 Hourly DOE Contact: Volt Technical Resources 4 City Place Dr., Ste. 490 St. Louis, MO 63141 PH: 314/469-8966 FX: 314/469-2043 Keywords: IT