CALL CENTER SUPERVISOR - Downtown Location
This CALL CENTER SUPERVISOR Position Features:? Downtown Location? Contract To Hire? Excellent PayEDUCATION/EXPERIENCE: Bachelors degree from an accredited college preferred; 1-3 yrs of supervisoryexperience; 3 yrs operations experience preferred. Proven ability to supervise people, processes and technology; experience in health or social services preferred; Knowledge of mail room, data entry and imaging functions; proficiency and understanding of personal computing sufficient to work effectively with reports and automation associated with the Project; ability to deal effectively with enrollees and potential enrollees; ability to act courteously and effectively with a variety of people; cultural competency, excellent organizational, interpersonal, written and verbal communication skills; ability to perform comfortably in a fast paceddeadline oriented work environment, ability to execute many complex tasks simultaneously; ability to work as a team member ads well as independently. Training in Medicaid managed care, and the individual managed care programs desired. Training will be provided as needed. JOB RESPONSIBILITIES: Provides feedback and education to staff to improve performance;Supervises day to day processing of enrollment applications and enrollment center operations; ensures thatenrollment forms are processed efficiently and accurately; identifies and recommends areas for improvement to theCall Center Manager; Ensures all staff maintains updated knowledge of the project and enrollment rules; OverseesQuality Control and implements necessary corrective actions to ensure consistent application of all laws,regulations, policies and procedures pertinent to call center and enrollment functions; Assure call center is incompliance with standards and procedures; Ensures problem resolution with employees, customers andtechnical issues. Monitors and spot checks calls to ensure they are fielded properly to improve quality and workswith QA/ Training supervisor to ensure finding are incorporated into training sessions; Motivates employees, ensurecall center meets ISO compliance standards; provides Call Center Manager with daily updates and status reports;ensure adequate coverage for call center service delivery standards; Performs other duties as assigned bymanagement. We are an equal employment opportunity employer. You can view all of our jobs online at http://www.appleone.com/?sc=11&id=693115 Keywords: Customer Support
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