Customer Service Specialist
NOTE: We work with w2 candidates only (no C2C or 1099) Location – San Jose, CA Duration – 6+ Months Rate - $44/hr on w2 MAX Responsibilities: Become the primary customer contact for identified set of key accounts; work day-to-day issues (backlog, shipments etc.) and drive to resolution. Support near-term booking and billing objectives for geography by elevating and resolving delivery and availability issues both from a factory and field perspective. Ensure bookings adhere to product lead-time and correlate with customer forecast. Actively participate in monthly demand forecast cycle. Work with the field to ensure deadlines are met in a timely manner Analyze forecasts for risks, exposures, trends, etc. Ensure product transitions are accurately reflected and tie to defined customer qual schedules. Ensure data entry is accurate; enter demand into Demantra for Sales as required. Oversee pricing for specified customer list; ensure backlog tracks to pricing specifically when new pricing is generated. Work closely with sales to track and maintain rebate agreements for said customers. Track and manage buffer agreements, working closely with Ops to ensure target buffers are maintained including consumption and inventory analysis. Improve customer support by proactively identifying and resolving internal issues that could impact the customer (delivery, quality, etc.) Maintain an effective coordinated interface between field sales and operations to maximize sales efforts. Provide central function for quantifying and analyzing service performance. Develop, implement and manage individual programs to improve performance. Skills/Experience: Excellent communication skills, ability to multiplex, with at last 10 years of CS experience. This job requires checking email from home evenings and weekends. Demand forecast experience is desired Thanks and Regards Urnav Phone Number: 630-246-6012 E-mail id: email@example.com Gmail id: firstname.lastname@example.org Website: www.enterprisesolutioninc.com
San Jose, CA
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