About Us: We are looking for individuals who thrive on working in a fast-paced, rapidly evolving environment for a company at the cutting edge of virology research. Would you like to be part of the world’s leading virology research organisation? Our work is dedicated to creating the next generation of antivirals and vaccines for a number of respiratory and enteric viral diseases. Our research ranges from pre-clinical (analytical) services through first-into-man (Phase 1a) studies and into human challenge studies (Phase 1b and Phase 2a proof-of-concept). We conduct and co-ordinate several clinical trials per year particularly involving influenza, RSV or common cold viruses. Overall Job Purpose This is a key role involving contacting volunteers for up and coming clinical trials. The main purpose of the role is to undertake telephone screening of potential volunteers, complete source documentation and tracking systems and, where appropriate, ensure they are booked for the appropriate appointment. Key Roles and Responsibilities include · Initial handling of all incoming telephone calls, distributing messages; · Contact appropriate volunteers for upcoming clinical trials; · Ensures the volunteer has basic information as to what the trial entails, take the volunteer through the initial screening information; · Enters the volunteer information onto the company data base, ensuring accurate data entry; · Books volunteers, using the internal software into appointments with our clinic doctors and nurses as appropriate; · Informs volunteers of results of screening and eligibility to take part in a clinical trial if appropriate; · Provides volunteers with appropriate information such as location of the clinic/trial, reimbursement procedures and payments, documentation required; · Follows up on appropriate documentation as requested, for example GP letters; · Ensures volunteer information and documentation is filed appropriately; Requirements · A level education or equivalent · Excellent customer service skills · Excellent telephone manner · Able to multi-task and prioritise effectively · Possess competent administrator skills · Proficient typist · Ability to multi-task · Attention to detail · Proactive approach to work Please apply by sending a CV and a Covering Letter to email@example.com . Deadline for application submission is 2nd August 2012.
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