Demob Job Reference: J157 Job Title: Wardroom Receptionist Location: Gosport, Portsmouth Salary: �15,596 Duration; 9 Months � Fixed Term Contract Introduction: My client is one of the UK�s leading support services companies. They deliver many key services including design, build, manage, operate and maintaining assets, dealing with companies both in the UK and overseas, supplying customers in a wide variety of industry sectors including Defence, Marine, Naval, MoD, Nuclear, Communications, Energy and Transportation. They now require a Wardroom Receptionist to be based at their site in Gosport. This position involves working shift patterns therefore, candidates are required to be flexible � Shifts to be confirmed. Please note: This is a fixed term contract position for 9 months. This presents itself as an ideal opportunity to join an established company and, although not essential, could be well suited for a person who has previously served in the Armed Forces i.e. Royal Navy, Royal Air Force or Army and has a background within a similar role. Responsibilities: - Perform highly professional Customer Service and Reception duties - Accommodation booking, joining/leaving admin, mess accounts administration (including receipt of payments), physical security of the Mess, defect reporting, provision of �local area� information and concierge/message services. - Take all required actions on receipt of accommodation bookings by phone, fax or e-mail, operating the WinMess computer system to ensure efficient use of the available cabins. - Maintain accurate and up to date computerised records of accommodation availability, including production of statistical reports as required by management. - Prepare and oversee the completion of all joining/leaving documentation, issue keys, bedding etc as necessary. - Liaise with customers and contractors to resolve all front desk and telephone enquiries, including logging/reporting all defects. - Assist the Mess Treasurer in maintaining the computerised Mess Accounts in accordance with the regulations contained in BR18, including compiling Mess Bills, as directed by the Mess Treasurer. - While on duty, have custody of the Reception Cash Float. Reconcile and hand over this float on change of shift, pay in to the Treasurer as required. Receive Public and Non-Public monies on behalf of the Mess, including preparation of cheques on behalf of the Mess Officials. - Process monies/card payments received in payment for food/accommodation charges as directed by the Mess Treasurer. - Conduct regular security/safety/fire rounds of the Mess as required by local regulations. - Maintain responsibility for the Mess notice boards, receive mail for mess members, organise the mail racks, forward mail. - Provide a basic administration service for Mess Members and Officials as required. - Assist with periodic musters of Cash, Property and Trophies as required by the Mess Treasurer/Mess Manager. - Maintain an in-depth and up-to-date knowledge of the Mess, its facilities, the establishment and the local area as required to provide an efficient and informative service to customers. - Validate the identity of, and occasionally to escort, visitors to the Mess, contractors, etc. Applicant Requirements: - The successful candidate will need to have previous experience of customer facing role in an admin office environment. - Ex service/mod background or previous experience of working with. - Experience of computerised or manual accounting principles. - Previous experience of working shifts (evenings, nights, weekends). - Excellent customer service/communication skills - Physically fit enough to perform manual handling tasks to 10kg. - First aid trained. - Numerate and literate. - Self motivated/able to work unsupervised. Benefits: - �15,596. - Monday � Friday - 37 hours. Please note: Successful candidates to be crb checked and security cleared.
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