Assistant System Administrator/Sr. Desktop Support Consultant
Assistant System Administrator/Sr. Desktop Support Consultant Boston, MA The ASA/DTS Consultant is responsible for responding to Helpdesk tickets and customer requests for service in the Boston Region. This person will report to the Regional Desktop Supervisor for daily direction. Main Responsibilities: •Triage and solve issues with Servers, Personal Computers, printers and all related peripheral equipment. •Help with office moves of desktop equipment as required. •Respond to Manager or Helpdesk desk requests via phone or E-mail. •Acknowledge service and user help requests through helpdesk software and respond to tickets in a professional and responsive manner, complete work required, fill out solutions thoroughly and close tickets. •Attend all business related meetings as required. •Work with outside vendor support to troubleshoot and repair equipment under contract. •Understand the IT unit’s responsibilities in providing excellent customer service to all users. •Configuration of Software, SW up-grades, inventory control, installation, movement and maintenance of: Servers, PC’s, Printers and associated hardware. •Must handle in a constructive, non-disruptive manner, the multiple businesses, organizational and interpersonal changes or stresses that may exist in the employee's work, work processes, dealings with other personnel, and supervision. ("Work processes" include, but are not limited to, how work is performed, supervised or distributed; how problems are solved; and how decisions are made.) •Adheres to the Commonwealth’s and EOHHS’s policies/procedures for security and privacy compliance. Education/Experience/Requirements: * Bachelors, Associates or Technical School Degree with 2-4 years related hands on experience or as a substitution 6-8 years related hands on experience as a substitution. * Microsoft Server 2003/2008, Server Management experience. * Expert Knowledge of Microsoft Office Professional 2003/2010 * Highly motivated, a team player and motivated self-starter * Excellent problem solving abilities * Ability to multi-task in a fast paced environment * Must have a valid drivers license and car, be able to travel to other sites when scheduled to do so.
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