Part-Time IT Helpdesk / Desktop Support
Looking for a well rounded candidate that is experienced and comfortable working with PC Workstations, Servers and Networking Technology. We strive to deliver high quality I.T. Support, Services and Solutions to our clients in the Bay Area/Tri-Valley. Who We Are * We are certified professionals and pride ourselves on quality of work and services. * We are a local start-up based in Pleasanton, CA * We support small-to-medium sized businesses Work Scope * Part-Time * On Call Basis * Few hours per week Experience / Qualifications * Extensive knowledge of Windows XP Pro - Windows 7 Operating Systems. * Extensive knowledge of Microsoft Office 2003, 2007 and 2010+ * Experience with Server 2003 and 2008, Exchange 2003, 2007 and 2010+ � Ability to troubleshoot and resolve hardware / peripheral / software problems. � Ability to troubleshoot network port / wireless connectivity issues. * 3+ Years prior IT Work Experience * A+, MCP (Or other related I.T. Certification) * Associates Degree or Technical Equivalent ( 3+ years work experience ) * Strong understanding of networking including DNS, TCP/IP, FTP, VPN * Exceptional communications skills, and a proven history of providing customer service and support that exceeds expectations * Strong Problem Solving and Troubleshooting Skills Responsibilities but not limited to * Travel to customer sites to provide on-site support * Maintain PC and Server Workstations (configuration, updates, upgrades, patches, active directory, services, networking) * Server/Workstation Deployments * System Security (Configuring firewall, manual virus removals, service/application analysis / log checking) * Provide Remote Support for Trouble Tickets and Customers * Provide on-site Printer, Email and Device Support * Workstation Backup and Imaging Must be able to * Identify and resolve issues quickly * Document issues and resolutions in-depth * Communicate and escalate issues when needed be * Able to access and use ticketing system to update projects, issues and resolutions * Pass a hands on I.T. test * Pass background check * Work well independently in a fast pace environment * Have flexible work hours/days * Be available on-call to assist with IT support issues after hours and weekends * Work independently * Interact with clients and provide a high level of customer support * Comfortable working in server rooms and with networking technologies Please reply with your desired hourly rate, your work availability, experience and technical certifications. Thank you for viewing!
Related projectsSearch for freelance jobs
can’t wait for more clients
and advertising. Thank you."