Account Coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Account Coordinator answers incoming calls from customer, repair and other queues, fulfills internal and external customer requests and inquiries, and resolves customer problems on an as-needed basis. Specific duties include customer order processing, returns, repair orders, data input and fulfilling customer requests regarding order status, pricing and substitutions. This role is in El Segundo, California. Duties & Responsibilities: Strives to complete all external customer requests on the first call Manages all external customer calls regarding orders, availability of equipment, etc. Resolves customer problems Ensures all problems are resolved and follow-up is completed in a timely manner and according to service level agreements Conducts situational research for customer problem resolution Answers calls from the queues; call volume is approximately 800 queue calls per month Books call in-orders averaging 500 per month Handles FST voicemail and faxed orders Prepares credit and debits to adjust accounts Stays current on promotions, procedures, policies, product updates and system changes Prepares discount authorizations while obtaining appropriate approval Notifies sales reps orders over $5K and credit over $1500 Specific Qualifications (required unless noted otherwise): A minimum education level of a High School Diploma or equivalent 2 to 4 years of experience Exceptional organizational skills and the ability to multi-task High volume call center, data entry, and extensive customer service experience are ideal Customer-centric, enthusiastic, and self-motivated
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