Technical Support Representative Atlanta, GA Location:Entire USA( Any office of AT & T) Term:Contract/Full Time Rate/salary:AS per Market Responsibilities: Tier I & 11 Technical Support resolves customer problems mainly by telephone (call center environment), e-mail, online chat or auto-support. You are responsible for addressing customer technical issues using technical expertise, knowledge base, and any tools resulting in customer''s success. Duties include initiating, tracking, and resolving customer''s technical issues promptly or escalating the case to the appropriate level of support. You will also create content solutions accessible to customers, partners and field support persons through a designated website. Requirements: Associate''s degree in related field or advanced vocational training with a minimum of one to four years related experience; or at least three or more years, related work experience Minimum of three years experience in UNIX or Windows Networking or Technical Support Ability to perform light hand activity work at a computer/telephone station in an office environment Intermediate to advanced problem solving skills with ability to identify root cause of customer issue Ability to provide customer satisfaction while adhering to policy and procedure Be ready for 24*7 Environment Thanks & Regards Usha UV Informatics LLC Direct # 973-685-2783 Email: usha@uvinformatics.com Linked ID:http://in.linkedin.com/in/ushachoubey 576 Newark ave,Jersey City, NJ - 07306, United States of America