Customer Service Representative Windows/Mainframe/Microsoft Office Customer Service Experience PAY RATE: $9-12/HOUR MUST BE ABLE TO WORK 8AM-8PM M-F TRAINING OCCURS THE FIRST 5 WEEKS 8:30AM-5:00PM Volt Workforce Solutions has a long-term position available in Lynchburg, VA for a Customer Service Representative. Duties and Responsibilities: Provide Customer Service to both Producers and Policyholders by effectively responding to incoming phone calls. Update policy information in administrative and workflow systems to process Producer and/or Policyholder requests. Perform a limited number of outbound phone calls to complete Policyholder and/or Producer inquiries. Effectively and efficiently communicate with customers by adhering to the established Call Center protocol. Build positive relationships with Operations Team Members. Remain current on changes and/or updates in regards to product offerings, processes and Operational Procedures, to ensure compliance with Federal and State regulations. Provide suggestions for improvement of current processes to management. About Our Client: Our Client is a global Financial Security company whose heritage goes back to 1871, when they wrote their first policy. For more than 137 years, they have built an extensive family of financially solid, well-respected insurance companies and distribution partnerships around the globe. Our Client is a publicly-traded company with a presence in more than 25 countries around the world, boasting more than $100 billion in assets, as well as more than 6,000 employees. The Company is a component of Standard & Poor's 500 Index of Leading U.S. Companies, and is ranked in the Fortune 500. The Company is also headquartered in Richmond, VA, with a presence in all 50 states, including Phoenix, AZ, Pleasant Hill, CA, Raleigh, NC, Washington, DC, Seattle, WA, and others. This is an estimated 6-12 month contingent / temporary position in Lynchburg, VA, through Volt Workforce Solutions, based in Raleigh, NC. We are among the largest staffing companies in the US for contingent/temporary and direct hire placements and support most of the top rated companies in the US. Requirements: Required Skills for this Customer Service Representative position include the following: Solid Windows-based and Mainframe experience, as well as Microsoft Office experience Proven service aptitude and skills in handling customer issues and concerns effectively, timely and in a courteous manner Call Center experience a plus Must have a College Degree Excellent communication skills Ability and willingness to learn Positive attitude and ability to embrace change How to Apply: Please email your resume to Volt at: resumeNC304083@volt.com and reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you: 304083-9438-20-305543 - Customer Service Representative and include the website name where you saw this posting listed. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. Volt is a publicly owned Corporation with shares trading on the over-the-counter market: http://www.otcmarkets.com under the trading symbol "VISI". To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com Volt is an Equal Opportunity Employer. Location: Lynchburg, VA Type: CONTRACT Duration: 180 - 365 Days Pay Rate: 9.00 - 12.00 Hourly DOE Contact: Recruitment Delivery Center 3733 National Dr., Ste. 100 Raleigh, NC 27612 PH: 919/782-7440 FX: 919/782-5549 Keywords: Customer Support