eCommerce - Sr. Data Analyst
eCommerce - Sr. Data Analyst ATLANTA, GA Hi, We are a consulting company ( www.itcsolutions.com ) with offices in Edison-NJ, Atlanta-GA with numerous direct clients in pharmaceuticals, financials and telecom industry. Some of our direct clients include J&J, HP, American Express, Sanofi-Aventis, AIG, Merck, BMS, CIT, Novartis, UBS/Paineweber, AT&T, CitiGroup and more. Here is new, immediate requirement at our large corporate Job Description : • Manage the Customer Experience Optimization (CEO) issue submission site– including triaging & prioritizing issues, & moving issues through the issue resolution process · • Research customer experience issues to identify if they are actionable · • Facilitate working sessions with product SMEs and others (as needed) to review and collaborate to resolve actionable issues · • Facilitate regular status update meetings with taskforce participants, and provide status communications for Leadership · • Help create the structure around the existing or new processes to make them sustainable over time · • Act as the liaison between Production Support and Product Managers · • Meet with Product Managers to review production defects and prioritize them · • Provide the business priority for defects to the Production Support team to ensure implementation dates align with the business priority · • Communicate post release issues being fixed via Red Hat and those deferred up to Leadership · • Provide non-project related workflow submission & ticket management support (back-up) as needed · • Work with testing teams to prioritize and target defect fixes for deployment · • Build taskforces to generate improvements to resolve specific customer experience issues. · • Create executive presentations to provide updates on customer experience changes Qualifications · • Minimum of two years website analysis experience, preferably in a e-commerce environment · • Two to five years Project Management experience (Six Sigma), required · • Agile process experience desired · • Excellent communication, presentation and data visualization skills · • Ability to create structure around process to make them viable, efficient, and sustainable · • Ability to provide data-driven, informed recommendations and creative solutions to data challenges · • Solid understanding of online and offline marketing and analytics best practices · • A collaborative team player possessing the ability to partner with cross-functional teams · • High level of proficiency with Microsoft Excel, Visio, Word & PowerPoint · • Aptitude to balance multiple projects independently, both short and long term · • Bachelor’s degree in economics, statistics, accounting, business management or computer science preferred · • Ability to work independently in a high-performing, ever-changing environment Skills Inventory Skill Experience Need · 1) Web Technology Expert Required · 2) Project Mgmt Certification Expert Required · 3) Executive Written/Verbal Communication Skills Expert Required · 4) Software Development Lifecycle (SDLC) Expert Required · 5) Website Analysis Expert Required · 6) Process Documentation Expert Required · 7) Pre. Exp. with on-line Account Mngmt sites Expert Required · 8) Team Player Expert Required · 9) Research, analyze data-identify actionable results Expert Required · 10) Microsoft Office Suite (Word, Excel, PowerPoint) Expert Required I invite your resume if you have above skills. Please submit your resume through dice I shall contact you back if I find resume interesting Thanks. Vani For IT Solutions Inc
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