Technical Support I - MULTIPLE POSITIONS AVAILABLE Portland, OR Please Reference Job ID: 300280-9577-12-305332 Technical Support I - MULTIPLE POSITIONS AVAILABLEPAY RATE: $17-22/HOUR Volt Technical Resources currently has multiple openings available, temporary and temp-to-hire, for Tier 1 Technical Support candidates. Duties and Responsibilities: Provide first-level contact and problem resolution for all users with hardware and/or software problems. Provide technical support to users who are running the Windows Operating System. Resolve the majority of the problems independently; promptly escalate unresolved problems following Help Desk procedures. Assist with Network Administration duties, including the creation, deletion and maintenance of user accounts/groups for the Voice Mail System, Microsoft Windows, Exchange and UNIX. Provide accurate and timely logging of problems and resolution for problems in the Help Desk Call Tracking System/Knowledgebase. Maintain communication with customers during the Problem Resolution process. Create, review and update Help Desk documentation, and recommend procedure modifications to the IS Manager. Gather and input data for regular reports (i.e. Help Desk Matrix, Call Accounting, Phones). Perform other duties as assigned. These are contingent / temporary and temp-to-hire positions through Volt Technical Resources, located in Portland, Oregon. We are among the largest IT staffing companies in the US for contingent/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest. Requirements: Required Skills for Technical Support I include the following: Minimum of an Associate's Degree in Computer Technology OR at least five (5) years of relevant work experience A+ Certification a plus How to Apply: Please email your resume to Volt at: portland0233@volt.com and reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you: 300280-9577-12-305332 - Technical Support I and include the website name where you saw this posting listed. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. Volt is a publicly owned Corporation with shares trading on the over-the-counter market: http://www.otcmarkets.com under the trading symbol "VISI". To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com Volt is an Equal Opportunity Employer.