Tier 2 Server Support Engineer We are seeking a Tier 2 Server Support Engineer who will work closely with a team of front-line agents and be an escalation point for agents and high level VIP customers. We are supporting an Enterprise mobile messaging security application solution that interfaces with Microsoft Exchange and IBM Lotus Domino mail servers. The candidate will be expected to utilize their experience administering and supporting Microsoft Outlook/Exchange to resolve complex issues. RIM/BES admin experience is also a big plus! Keys to success: - Great communication skills - Ability to multi-task, good organization skills, persistence, patience - Technical aptitude in resolving complex technical server and/or networking issues Responsibilities include: - Analyze diagnostic log files from Exchange network environments and GMM servers to determine appropriate steps for the Tier 1/Tier 2 Support team to restore service to customers. - Provide root cause analysis of customer issues. - Develop workarounds and fixes to existing product lines when applicable. - Train and lead other Tier1/Tier2 Support Engineer. - Provide aFront Line interface to the Tier3/Development Support team. Required Skills & Experience: - 3-5 years in a support role; ideally in IT Administration. - An aptitude for solving complex server and networking issues. - An ability to read and analyze log files. Bonus Points for: - Networking experience is a plus. - 3+ years IT Admin experience is a plus. - 2+ years Microsoft Exchange Configuration experience is a plus. - Ability to read and write Perl scripts. - Highly organized and detail oriented. - Strong in verbal and written skills. - Excellent with customer service skills. - Excellent with planning and problem solving. - Able to work independently on assigned tasks. Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V