Senior Salesforce.com Technical Lead / SFDC Lead
The Salesforce.com (SFDC) Senior Technical Lead is responsible for the use and integration of our client's SFDC ecosystem, which includes the product suite and many other SaaS applications in addition to SFDC. This position requires a senior level of understanding SFDC’s internal architecture and Force.com technologies, including the ability to be “hands-on” with Force.com. The successful candidate will understand how other SaaS applications integrate to SFDC, including our Financial system (Intacct), and will be able to provide oversight and assistance to the SFDC user community and super users. Responsibilities: Technical Responsible for overall Force.com environment. Ensures that standards are followed by other developers and third party consultants. Maintains proper change control over all Force.com objects Guides the Sr. IT Director in making architecture decisions and assists with SaaS product evaluations and selections Provides assistance to SFDC super users System Administration Establishes Service Level Agreements for support of the ecosystem Directs and enforces security controls for all levels of security Oversees basic administration of SFDC instance including object and field definition, structure, documentation, long range requirements, operational guidelines, protection and licensing Responsible for reliability of master data maintained on the platform Formulates and monitors policies, procedures and standards relating to all platform usage and performance Responsible for ongoing support requests and administrative needs of users Defines SLA reports, dashboards, and processes to continuously monitor service quality, integrity and performance. Serves as the main point of contact to Salesforce.com’s Premier Support and Premier Admin services Application and Process Improvement Assists users to identify, document, and communicate standard business processes as they related to use of the platform Assists management to identify new and creative opportunities to leverage the platform to support additional business processes or functions Vendor Coordination Manages outsourced Salesforce.com implementation partners as required Coordinates ongoing relationship with Salesforce.com sales and support organizations Aggressively manages SFDC licenses to maintain costs for the enterprise Training and Documentation Monitor user adoption rates and responds as needed (additional training sessions, communication, modifications, or other resources) Requirements: Able to plan and execute effective strategies Strong analytical and problem solving skills Ability to evolve with a rapidly changing environment and anticipate changes in technology Excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management In depth expertise in SFDC environment and related applications; Force.com coding experience Demonstrated success in managing SaaS providers Hands-on experience in delivering products and services in a SaaS environment Knowledge of current and emerging technologies Process and results oriented 5+ years of experience.
San Mateo, CA
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