Minimum of 15 years of experience with strong operations management background with a core focus on IT Service Management (ITSM) Report development and generation lifecycles (report requirements analysis, design, deployment, tuning and optimization) • Strong analytical skills pertaining to the use of current use and consumption of ITSM reporting by Network and Unified Communications NOC staff, Engineering Support teams and leadership to aid in Incident, Problem, Service Level, Availability, etc. management dimensions • Extensive report development experience with current commercially available reporting solutions o Remedy 7.6+ o Jasper/Jaspersoft o Business Objects/Crystal Reports o BIRT/Actuate o Etc. • Extensive RDBMS administration background for common databases like SQL, MySQL, etc. • Thorough understanding of ITSM Reporting platform software development lifecycles and Release Management best practices, structure and controls • Strong background in Linux and MS Server 2008 administration and security models • Excellent oral and written communication skills are required