IVR Analyst (Interactive Voice Response) Job
Yoh has an ongoing multi-year contract opportunity for an IVR Analyst to join our client in Issaquah, WA. This role requires someone with a minimum of five to seven years of IVR experience. Job Responsibilities: - Assist with development of test plans for IVR (Interactive Voice Response) projects. - Develop test cases, including test data requirements and expected results. - Configure test environments and create test data. - Execute IVR testing and ensure that success criteria are met. - Track test results and document bugs for follow-up by the development team. - Track test status and report progress. - Signoff on test completion. Job Qualifications: - Minimum of two years of experience in IT (Information Technology) or related discipline. - Minimum of two years of demonstrated software testing experience, including understanding test frameworks, writing test plans, executing tests and reporting status. - Effective time management skills, including demonstrated ability to effectively work on and deliver results for concurrent projects. - Demonstrated ability to adapt to changing business needs and requirements. - Solid written and verbal communication skills. - Intermediate SQL skills. - Intermediate to expert user of Microsoft tools, including Visio, Excel and Sharepoint. - Demonstrated understanding of and experience with SDLC. - Must be a proactive self-starter. - Prior telecommunications, Telephony or IVR experience - Strong familiarity with .Net and web services technologies desired. - Familiarity with ICM or other call routing solutions is preferred. Discover all that's possible with Yoh. Apply now. Recruiter: Mindy Fineout Phone Number: 425-732-6077 Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Ref: 1000542 SFSF: INFOTECH
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