Desktop Support Analyst
Our client is currently seeking a Desktop Support Analyst. This position reports to the Manager of Information Systems. Responsibilities: * Troubleshoot desktop computer hardware, software, printers, faxes * Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality * Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications * Assist domestic and international UpToDate employees working remotely with their technical requirements. This will include connectivity issues, PC/Laptop issues, as well as home office computing requirements * Report and escalate unresolved high priority problems * Develop and maintain proficiency in the use of company-wide standard software * Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices * Train users on how to use computer hardware and software * Any other duties that may be assigned from time to time, including but not limited to facility related issues and requests * Provide quality telephone and in-person desktop computer support, including analysis and resolution of hardware and software related issues, maintenance, upgrades, configuration, and installation of laptop and desktop computer systems Desktop Support Analyst Qualifications: * 1 year experience is preferred * Working knowledge of Microsoft Windows XP, Windows 2000 and Windows 7 * Working knowledge Microsoft desktop applications and Microsoft Active Directory * Able to systematically trouble-shoot and resolve desktop issues and diagnose connectivity issues between the desktop and the network * Capable of lifting computers and printers up to 50 lbs
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