Desktop Support Analyst . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Our client is currently seeking a Desktop Support Analyst. Installer / Uninstaller Tasks: Remove existing PC and move to centralized collection point Install PC Start user data and profile restoration process Test desktop and complete the Support Checklist Scan desktop bar codes Complete installation information sheet Provide floor support Floor Support Tasks: Verify PC has been installed - including hardware, software, users data, and profiles Address user questions Recognize and repair hardware malfunctions Capture metrics related to quality of work performed and provide a written report Document lessons learned and provide a written report The Desktop Support Analyst will have the following skills / experience / background: Ability to lift 35 pounds Excellent customer service and people skills Ability to work simultaneous tasks Technical knowledge and understanding of PC hardware Experience with MS Operating Systems (Windows NT 4.0 and Windows XP) Experience with the MS Office Suite Excellent oral and written communication skills Ability to meet critical timelines in a rapidly changing environment Must be willing to work at office locations in San Antonio and Regional Offices as required Must be willing work flexible hours to include days, nights, and weekends Candidates must have knowledge of: XP Operating System Mapping network drives Printers File copy functions Manual installation of software applications
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