Technical Support Analyst – FTSE 100 Organisation Location: Watford Rate: £100 - £130 per day depending on experience, 6 month contract. Our Client is a global technology company listed on the London Stock Exchange. A world leader in the practical application of advanced technologies, they deliver products and services for the threat & contraband detection, medical devices, energy, communications and engineered components markets worldwide.   Purpose of role: ü  To be responsible for all deployment, training and support activities related to personal computing and software ü  To provide 2nd and 3rd line technical support to the 1st line helpdesk team ü  To ensure the defined customer care philosophy is adhered to at all times   The role: ü  To provide 2nd and 3rd line technical support ü  Assist in the implementation and maintenance of policies and procedures ü  Document installation procedures for client software and hardware ü  Provide training and support to 1st line helpdesk analysts ü  Asset management   The person: ü  Must have experience in a technical support role providing 1st, 2nd and 3rd line support on a global scale ü  Strong communication and collaboration skills ü  Experience of creating and delivering training material ü  Good knowledge of ITIL Service Delivery processes (preferably with formal certification) ü  Ability to work under pressure   To apply please email your CV online.