Come work with a great large company as a Lab Engineer! Lab Engineer (graveyard night shift) CA Labs Operations Overview: The Customer Advocacy Lab Operations (CALO) maintains all the Customer Advocacy labs worldwide. These labs are used by Technical Services and Advanced Services to setup equipment and software to recreate and debug issues for all of Cisco’s customers and constitute a critical central component for delivering world-class service to all of Cisco’s customers. This position is for the CALO RTP night shift (The shift is 11pm-8am with a one hour lunch. Work schedule is a 5-day work week from either Saturday through Wednesday or Monday - Friday. 40 hours a week, including some holidays). Responsibilities include: Monitor and use the CALO case-tracking tool for recreate work instructions. Locate networking equipment and interconnect physical layer components. Establish layer 2 and layer 3 connectivity. Load appropriate Cisco IOS images. Complete cases within established service level agreement times. Update and maintain the Inventory Tracking Management and System for all equipment within CALO labs. Maintain lab cleanliness. Install, rack and remove equipment within CALO labs. Enforce lab policies and assist with ISO compliance. Upgrade memory for routers, switches, and PC’s. Build and maintain lab computers. Provide general lab infrastructure support. Required Skills: The successful candidate will possess the following skills: Effective written and oral communication. Excellent interpersonal skills and able to work with difficult people. Convey, receive, process, and retain technical information in a short period of time. Ability to work in a fast-paced environment and meet established service level agreements. Motivated, self starter with the desire and capacity to learn from simple to complex networking tasks. Experience reading network topology and determining device connectivity. Able to access up to 6 feet overhead using a ladder. Able to lift up to 25 pounds with no assistance. CCNA level of knowledge and perform basic router and switching configuration tasks Router and switch interface configuration Password recovery Recover device from rommon VLAN configuration Basic ACL configuration L2/L3 network troubleshooting within a small isolated subnet Download and install images from Cisco software download site (CCO) or a TFTP server Desired Skills An ideal candidate may possess the following skills: CCNA and Cisco networking work experience Experience working in a lab environment. Experience working with remote end users. Experience with using a networking test tool such as IXIA or Spirent. Qualified candidates are encouraged to apply for immediate consideration. Apply Online About Adecco North America Adecco is a Fortune Global 500 company and the world leader in workforce solutions. Our comprehensive service offering includes temporary and contract staffing, permanent recruitment, outplacement and career services, training and consulting. Adecco is an equal opportunity employer. Keywords: Engineering
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