Job Title   Lead – Enterprise Tools Support Team  Location   Cupertino, California, USA  Key Responsibilities   §   Responsible for the efficient administration of the Alarm point / HP BAC / HP Sitescope / CA Wily APM / HP Service Manager environments §   Responsible for service delivery and support, including configuration, incident, problem, release, change, availability, and continuity management within defined Operating Level Agreements §   Lead and work with team in the global delivery model with team members spread across multiple geographies §   Provide level 2 and level 3 support for Alarm point / HP BAC / HP Sitescope / CA Wily APM / HP Service Manager operations across an enterprise §   Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput. §   Participates in planning and execution of server workload migrations and consolidations in conjunction with Service Delivery team and Project Engineering team. §   Administers the Alarm point / HP BAC / HP Sitescope / CA Wily APM / HP Service Manager environment Infrastructure present at multiple client data centers. §   Monitors vendors’ support facilities for hardware and software updates and recommends and implements maintenance to keep systems current and well within vendors’ support requirements. §   Develops Disaster Recovery plans, procedures and test scenarios and participates in DR rehearsals along with the client §   Provides level II incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements. §   Monitors, maintains, and reports system availability within Operating Level Agreements.  §   Monitors system resource utilization and supports capacity planning by capturing data, analyzing trends and making upgrade recommendations. §   Maintains knowledge of the latest developments impacting the Monitoring environment and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity. Please Note : This description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.   Skills   §   Strong analytical and communication skills (Understanding North American client’s accent). §   Ability to Lead the team §   Customer focused. §   Understanding of ITIL Processes, routine ticketing works, handling escalation and proactive problem resolution skills    Qualification   Bachelors degree    Experience Required ( In Years)   A Minimum 8 years (96 months) of experience with listed Responsibilities and skill sets is required for this role    Other Requirements/Comments 1.     This role requires relocation to Cupertino, California. 2.    Candidates requiring visa sponsorship are ineligible