Disaster Recovery Network Analyst
Job Title Lead – Enterprise Tools Support Team Location Cupertino, California, USA Key Responsibilities § Responsible for the efficient administration of the Alarm point / HP BAC / HP Sitescope / CA Wily APM / HP Service Manager environments § Responsible for service delivery and support, including configuration, incident, problem, release, change, availability, and continuity management within defined Operating Level Agreements § Lead and work with team in the global delivery model with team members spread across multiple geographies § Provide level 2 and level 3 support for Alarm point / HP BAC / HP Sitescope / CA Wily APM / HP Service Manager operations across an enterprise § Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput. § Participates in planning and execution of server workload migrations and consolidations in conjunction with Service Delivery team and Project Engineering team. § Administers the Alarm point / HP BAC / HP Sitescope / CA Wily APM / HP Service Manager environment Infrastructure present at multiple client data centers. § Monitors vendors’ support facilities for hardware and software updates and recommends and implements maintenance to keep systems current and well within vendors’ support requirements. § Develops Disaster Recovery plans, procedures and test scenarios and participates in DR rehearsals along with the client § Provides level II incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements. § Monitors, maintains, and reports system availability within Operating Level Agreements. § Monitors system resource utilization and supports capacity planning by capturing data, analyzing trends and making upgrade recommendations. § Maintains knowledge of the latest developments impacting the Monitoring environment and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity. Please Note : This description does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Skills § Strong analytical and communication skills (Understanding North American client’s accent). § Ability to Lead the team § Customer focused. § Understanding of ITIL Processes, routine ticketing works, handling escalation and proactive problem resolution skills Qualification Bachelors degree Experience Required ( In Years) A Minimum 8 years (96 months) of experience with listed Responsibilities and skill sets is required for this role Other Requirements/Comments 1. This role requires relocation to Cupertino, California. 2. Candidates requiring visa sponsorship are ineligible
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