Apple Certified Tech Wanted
About us: We are a rapidly growing IT company specializing in the Apple medical field. This is a fast paced, diverse customer service "personality" environment. We pride ourselves on customer relationships and it has proven to be a successful model. We are looking for an Apple technician with a minimum of 5 years of OSX experience and preferably networking skills. We offer career advancement opportunities. Your position will primarily be focused on Apple OS environments. We are looking for a part time contractor transitioning to full time employment with medical benefits. This is an amazing opportunity to be trained in a industry specific cutting edge field! PERSONALITY REQUIREMENTS ~Excellent communication skills, both written and oral, are extremely important. You must be able to effectively communicate with customers who come from a wide variety of backgrounds. ~Strong analytical and technical skills in order to analyze, solve, and report on issues involving both business and technical elements. ~Fast learner, well organized, detail oriented, proactive and self-motivated problem solver. ~Honest, reliable, punctual, and must possess a good work ethic. TECHNICAL REQUIREMENTS (You must meet all requirements listed below and have worked for a minimum of two years in a professional capacity with all the technology listed.): *Expert Apple Desktop experience * Expert OS X Server 10.5/6 install, configure, maintain RAID storage * Basic knowledge of Microsoft Windows XP/Vista, Outlook, Word and Excel. * Basic knowledge of Windows Server 2003/2008 SE and SBS install, configure, maintain on server class hardware with RAID 5 configurations * Configure and troubleshoot both local and network printing * Hardware troubleshooting (fans, power supplies, hard drives, memory) * Able to configure business class firewalls, routers, basic networks, VPNs * Understand and communicate how DNS and DHCP work and why * Strong familiarity with typical business grade T1/DSL * On-the-spot basic training of end-users on common office applications * POP email client configuration as well as Exchange client configuration (extensive Outlook knowledge a MUST) * Must understand how email servers function and the common causes of communication issues with email clients (you will not be handling an email server, but you must understand the process in order to troubleshoot client issues) * Professional experience with Active Directory, creating accounts, assigning permissions, joining PCs to a domain, transferring profile * Remove viruses, spyware, and adware using common online scans, utilities, and general instructions from sites such as symantec, nai, sophos, etc. * Exceptional documentation skills mandatory (we keep accurate documentation of clients' networks and provide detailed invoices to the clients about work performed -- precision and clarity is imperative) * Technical hand-holding coupled with excellent people skills -- some clients require more tact and guidance from a tech than others. * Configure and troubleshoot PDAs (Blackberry, Treo, iPhone, etc.) and their relationship to PC applications as well as online services * Minimal experience with SonicWALL, Netgear, Meraki or Cisco firewall experience * Experience with SSL VPNs ADDITIONAL REQUIREMENTS A PLUS BUT NOT REQUIRED * Unix/Linux/Apple command line administration experience * Certs: A+, ACMP, ACTC, ACSA, MCP, MCSE, or MCSA * Use Linux live cd's to run dd, dd_rescue, or other similar drive imaging software EDUCATION AND EXPERIENCE B.A. or B.S. degree preferred but not required. DIRECTIONS: Please email your resume as a PDF any other format will not be considered. Thank You!
Los Angeles, CA
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