Senior Tech Support Lead . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Our client, located in Washington, DC, is seeking a Senior Tech Support Lead. Qualifications: 4+ years experience in servicing/deploying computer equipment Must be able to lead team of technicians and act individually to complete service events Experienced in managing subordinate technician including escalating and resolving issues as they arise Must have proven customer service background Individual should understand Statements of Works requirements and recognize cost impacts of operational matters Good communication skills Needs to interact with the Customer Site Contact to prepare site for service delivery Responsible for resolving technical escalations that arise during service delivery Proven project experience utilizing data and settings migration, imaging, application installation, and technologies Able to comprehend and follow verbal and written technical instructions and scripts Qualified resources should have A+ certification or equivalent skill set. MCP, MCSE, MCSE, CNE or Network+ certification is a plus Certification in various hardware platforms may optionally be required for servicing hardware issues Candidates must be eligible to work in the United States of America. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
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