Mobile Phone/Computer Repair for IT Support (136738)
Are you a mobile phone troubleshooting guru with strong computer repair skills? We are looking for someone to support our innovative Walkup Center kiosks. Our Walkup Center Team is looking for a strong team player, who would be responsible for Tier I/II customer service supporting our internal engineers with issues and questions on test devices, accessories and consumables for mobile phone technology and computers. Responsibilities: Customer service (Tier I/II) Processing equipment repairs Assessing what accessories (cables, headsets, etc.) are needed for test devices. Hardware/consumable receiving and inventory Asset tracking Issuing consumables and test devices to customers Staging hardware and consumables Document and/or proof operational procedures for the walk up center Some weekend support may be required Our ideal candidate will have: Excellent customer service and communication skills, both written and verbal Prior Tier I/II customer service skills including customer facing, phone and ticket interface Excellent teamwork skills Accurate and timely in generating reports Knowledgeable in a wide variety of consumables Experience with ticketing systems Experience with various mobile phone models and/or electronics Experience with Excel Experience with troubleshooting/repairing electronics Education: AS in Computer Science and/or professional computer engineering certification A minimum of 2 - 4 years experience with mobility and computer repairs. To be considered for this opportunity, please forward a copy of your resume in Word format along with a detailed cover letter to firstname.lastname@example.org Manpower is an Equal Opportunity Employer (EOE/AA)
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