Help Desk Support Analyst
TEKsystems is now currently interviewing Help Desk Analysts in the Columbus, OH area. The Service Desk Analyst will spend the majority of their time supporting end users via phone and email. This person will need to have a basic understanding of the Windows operating system and Microsoft Office. This person must have strong written and verbal communication skills. This person will also monitor basic data center operations. This includes monitoring a job scheduler, monitoring back-ups, and completing batch print jobs. * Provide tier 1 Incident Management resolution to end users * Escalate support issues to appropriate technical staff * Provides detailed communication to business on outages, high severity issues, and change controls. * Monitor back-ups and offsite tape storage process. * Basic password resets within multiple systems. * Identify support trends and reoccurring problems * Monitor job scheduler * Batch printing Join TEKsystems() and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V
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