Content/KB Article Writer Knowledge Base, Call Centers, Product Studio, HTML Experience Writing Step-by-Step Processes/Procedures Microsoft Style Guide for Technical Publications PAY RATE: $19-20/HOUR Volt has a position available in Issaquah for a Content Writer/KB Article Writer to work as part of a team. Position Description: The Writer will be working with a small team that manages the Knowledge Base article creation, as well as updates for Our Client's Customer Service division. Duties and Responsibilities: In this role, the Writer will be responsible for: Writing new Knowledge Base articles, on Redmond Software Giant products, for a Call Center audience. This will include step-by-step procedures that will help the Call Center staff walk a customer through the resolution to his/her problem(s). Updating and making changes to older KB articles. Writing general content about Our Client's products. Publishing content using an HTML-based tool, so that Customer Service agents can access the information. This is an estimated 6-month contingent/temporary position in Issaquah, WA, through Volt Technical & Creative Communication, which is headquartered in Redmond, WA. We are among the largest IT staffing companies in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the Pacific Northwest. Requirements: Required Skills for this Content/KB Article Writer position include the following: Experience working with Call Centers, or at least with the Software Giant in Redmond Experience using Product Studio HTML coding skills necessary Experience in a fast-paced environment, working with multiple teams and contacts, as well as juggling multiple deadlines simultaneously Experience performing research using Our Client's web sites (internal and external) Experience writing step-by-step processes and procedures XML/XMetal skills a plus Knowledge of Style Guide for Technical Publications Instructions to begin the process: Due to the file size of most portfolios, please do not email samples along with your resume - this will be requested at the time a Recruiter contacts you. How to Apply: Please email your resume to Volt at: bothell0219@volt.com and reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you: 300121-8824-15-306209 - Content/KB Article Writer and include the website name where you saw this posting listed. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. Volt is a publicly owned Corporation with shares trading on the over-the-counter market: http://www.otcmarkets.com under the trading symbol "VISI". To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com Volt is an Equal Opportunity Employer. Location: Issaquah, WA Type: CONTRACT Duration: 120 - 180 Days Pay Rate: 19.00 - 20.00 Hourly DOE Contact: Volt Technical and Creative Communication 11601 Willows Rd., NE, Ste. 200 Redmond, WA 98052 PH: 425/702-9000 FX: 425/702-0415 Keywords: Editorial