Responsibilities: * Ability to understand configuration analysis across SAP Production Planning (PP) , Quality Management (QM) and Warehouse Management (WM) * Partner with configuration staff to test solutions, including updating appropriate documentation * Provide functional knowledge for the applications supported by SAP support organization and associated business processes * Ability to resolve complex business requirements via SAP configured solutions * Partner with Senior Business Analysts in the development of functional specifications and guide the development of those programs within the development team * Work with Senior Business Analysts to define user requirements, and translate them to functional specifications * Work closely with the Technology team to provide 24X7 functional and technology support on SAP systems * Resolve Level 2 queries (i.e. break/fix, etc) that are assigned to them by the Queue Manager * Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle * Be a single contact point for all user queries * Collaborates as needed with other SAP support team members on configuration design questions and analysis * Facilitates interactions and escalations with appropriate groups SAP Solution teams, Global Infrastructure, etc) * Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities) * Meet or exceed established SAP Support Service Level Agreement (SLA) Basic Qualifications: * Minimum 1 year experience working with SAP Production Planning (PP), Quality Management (QM), and Warehouse Management (WM) * Minimum 3 yrs business process design and / or redesign Must be Green card or US citizen Potential contract to hire