Avaya Voice Technician Job
Yoh has a contract opportunity for an Avaya VoIP and Telecom Installation Technician to join our client in Merrillville, IN. Job Overview: The Avaya Telecom Installation Technician will be assigned to work at the customer's location 100% of the time and will be responsible for daily operations, installations, moves, additions, and changes both physical and administrative. Technician will support the various systems throughout the enterprise-level communications infrastructure. This will include administration, maintenance, implementation, trouble management / installation and troubleshooting of Avaya systems and adjuncts. This individual will also be responsible for the quality control of the deployed systems. Job Responsibilities: - Provide daily system health checks and resolution of system and service issues. - Onsite support for engineered upgrades and modifications. - Inside wiring troubleshooting and repair. - Installs and maintains voice network systems and equipment ensures systems meet business needs and objectives. - Quality control and logistics of communication systems hardware and tracking of repairs (RMA). - Resolution of voicemail issues and voice mailbox administration. - Work with regional Bell operating company and other common carriers for resolution of service issues. - Some light lifting and equipment replacement and relocation. Job Qualifications: - A Bachelor's degree in Electrical Engineering, Telecommunications Engineering, or Information Technology (IT), or equivalent work experience is required. - Administrative responsibilities for move, add, change and deletes. - Responsible for the administration, operation and maintenance for the following areas: - Enterprise Avaya Aura Architecture. - Avaya CMS 15. - Avaya Intuity LX. - Avaya Voice Portal IVR. - Avaya System / Session Manager. - Communications Manager. - Modular Messaging. - Secure Access Link (SAL). - Avaya server platforms. - Avaya gateways. - Avaya IP Phones. - TDM, SIP and H.323 endpoints. - Working knowledge regarding the integration of Avaya products. - Current knowledge of Avaya's most recent releases. - IEX Management. - Avaya G650, G700, 8730, 8300, ESS. - Avaya experience in configurations and performing MAC. - Understanding of LAN / WAN topologies, protocols, cabling and troubleshooting. Preferred Job Skills / Certifications / Knowledge: - Cisco Certified Voice Associate (CCVA). - Avaya Certified Implementation Specialist (ACIS). - Avaya Certified Specialist (ACS). - Avaya Certified Associate (ACA). - Avaya Certified Solutions Specialist (ACSS). - Should be able to manage multiple communications projects while also fielding requests and support from various sources. - The ability to work with minimum supervision and be self-motivated is required. - The ability to work in a team environment. - Should be able to lift moderate weight and have the ability to kneel, bend and twist while installing or testing project deployments. - Knowledge of copper and fiber cabling standards to include the wiring of patch panels and wall jacks. - Interface with customers to gather appropriate details for communications designs. - Understanding of project management methodologies and deployment of communications designs. - Ability to interface with external contractors during project deployments and system problem resolutions. - Ability to provide upper level technical support for the field communications technicians. - Ability to provide technical input on communications contracts and agreements. - Depending on the project, Domestic travel may be a requirement. Discover all that's possible with Yoh. Apply now. Recruiter: Jeff Windham Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our Recruitment Process Outsourcing services. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Ref: 1001726 SFSF: INFOTECH
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