Main Responsibilities/Functions: Perform data analysis, evaluation and manipulation to ensure meaningful data is presented Make reports that compile the data into simple and understandable format for management Collect and analyze data on a daily basis Coordinate with all the other groups in the business unit Design efficient data collection techniques specifically for the project's objective Prepare reports in the stipulated time Utilize your great ability with numbers as to deal with not just simple calculations, but also with complicated algorithms Utilize your fluency with the On Demand System to be able to understand the issue and determine workarounds Develop and present reports in multiple formats - system dashboards, Excel, PowerPoint, etc. Utilize your ability to analyze projects, pay attention to detail, and use good organizational skills of daily tasks This employee should be able to provide a thorough analysis, point out areas of improvement, and convey a detailed plan of execution The successful applicant will possess the following requirements (items are required unless noted otherwise): Must be able to successfully utilize technical tools such as Excel, Access, OBI, SQL and others Knowledge of technologies such as Siebel CRM. SaaS CRM knowledge is essential Strong analytical skills Ability to understand and grasp business processes and translate into meaningful reports Must be process-driven and organized Excellent interpersonal and communication skills At least 2 years of experience in the field Education: A Bachelor's Degree is required