SAP (EDI) Support Analyst
SAP (EDI) Support Analyst The Run SAP Electronic Data Interchange (EDI) Support Analyst will provide Operational and functional support for critical SAP business transactions with internal clients and/or external trading partners/Local Country subject matter experts (SME*s) and Next Generation Gateway (NGG) technical teams in support of the SAP production ecosystem. This position will help ensure the integrity and accuracy of inbound and outbound data and provide a key level of support for external interfaces (e.g. banking, order and invoicing process, etc.). In addition, the EDI Support Analyst will understand business requirements for the set-up of new EDI trading partners. Responsibilities: * Coordinate and/or configure and test EDI trading partner set-ups * Facilitate and coordinate Partner set-ups and changes which includes organizing Business Contacts, Software Developers, and Partner representatives * Provide users with functional knowledge expertise of NGG/SAP business processes to guide them through related transactions o Utilize knowledge management repository to resolve issues o Guide callers to self-service knowledge management assets to resolve their issue * Act as liaison between End-user, SAP Technical Support, NGG Technical Support and Business Support to resolve issues around inbound and outbound Transactions * Provide troubleshooting support for SAP/NGG Integration issues (i.e. determine root cause of failures/issues) and inquiries * Escalate incidents, as necessary, to the appropriate team while actively retaining ownership of the incident on behalf of the users. Notify users of resolution. * Facilitate interactions and escalations with appropriate SAP Support, External Partners/local country SME*s and Global IT teams * Recommend operational continuous improvement opportunities, service efficiency initiatives, and business process improvement to better serve business needs * Maintain appropriate EDI/NGG documentation * Participate as needed on Super User Community of Practice calls and provide updates with EDI changes or issues * Accountable for end to end resolution of incidents; track and monitor incidents through lifecycle * Use troubleshooting tools and utilities (i.e. Simon-TV, Remedy) to support identification and delivery of incident resolution * Participate in major incident calls to assist with the troubleshooting and resolution of critical incidents * Accountable for completion of all communication activities back to the business * Meet or exceed established SAP and NGG Service Level Agreements (SLAs) Required Qualifications: * Bachelor*s Degree * Minimum of 3-5 years of business experience * 3-5 years of Application Development and/or Support
Saint Paul, MN
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