ABOUT US: ISTS Worldwide (a Clear2Pay Company) is a global technology service provider focusing on the Retail & Payment industry. We provide value added custom application development, integration and offshore delivery using complementary enablers of our People, Processes, Technology and Global Delivery capability thereby **Optimizing Retail & Payment technology**. *Ranked 25th - Inc. 500 Fastest Growing Companies in the USA by Inc. Magazine *Ranked 3rd - Fast 50 Companies East Bay Business Times For further details, please visit us at: www.ists-inc.com We have an immediate requirement for a Technical Support Analyst/IT Support Specialist from one of our client in Ashburn, VA. Local candidates ONLY!! Candidate must be able to work on our W2 The Technical Support Analyst manages 2nd level technical support and operational customer service needs. Must have application support experience; must speak fluent Spanish Primary responsibilities include • Provide essential, high value customer service technical support on day-to-day items to Clients and their corporate customers to ensure customer expectations are exceeded. • Identify, troubleshoot, and resolve application usage issues • Assure prompt and permanent resolution of client inquiries relating to general functionality support for web-based software applications • Own and Manage issue through resolution, working with business or development groups • Ensure support service levels are met or exceeded • Understand the customer’s needs, business requirements, and priorities • Available during off hours for exception purposes Bachelors Degree required; • Effective professional verbal and written skills for audiences ranging from individual contributor through Manager level • Highly motivated self-starter and have organizational, conceptual, and strong analytical problem solving skills • Ability to set priorities, able to multi-task in a complex/fast paced setting and manage customer expectations • Work both as part of a team and independently • Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships • Strong technical aptitude with the ability to absorb technical information and apply it to business solutions • Excellent customer service skills • Detail oriented • Have an understanding of account, finance or commercial card processing • Have a good functional knowledge of web technologies and database concepts • Working knowledge of several web browsers • Good user skills with Microsoft Office products (Outlook, Excel, Word, Access, Power Point) Local candidates ONLY!! Candidate must be able to work on our W2 If interested, please send an updated copy of your resume in word format to Ekta Mathur: ektam@ists-inc.com or call 510-943-4546.