Technical Support Specialist / Analyst - IT
Technical Support Specialist /Analyst to provide end-user support (250 users) for software / hardware / connectivity and other issues. Implement, maintain, and troubleshoot key network and IT infrastructure systems, and interact with IT management to create a stable and efficient Systems environment. Must have 3+ years experience installing, configuring, monitoring and troubleshooting server/desktop/laptop hardware/software, phone systems, and related peripheral equipment. Excellent technical documentation, troubleshooting, problem solving and analytical skills. Experience with managing and maintaining Storage Area Network (SAN) hardware, and experience with Cisco/Juniper Routers/Switches/VPN required. Knowledge of following technologies: Helpdesk ticketing systems, McAfee/Symantec enterprise Anti-Virus technologies, and Microsoft Active Directory and Group Policy management, Microsoft Exchange (2007 and later) account maintenance, configuration and management. Experience should also include Windows, Linux and Apple operating systems, backup concepts and practices, networking practices and implementation, configuring and managing DNS, DHCP and associated infrastructure services and servers, server, PC and printer configuration, maintenance and basic repair/troubleshooting skills, and solid understanding of using the Microsoft Office suite of applications. Specific Experience Preferences: Experience with Backup Exec, Linux (Red Hat) support, VMware, desktop imaging and deployment of Windows XP and Windows 7, Cisco/Networking Certifications, Voice Telecommunications and VoIP phone systems support, Apache and associated Web technologies, and knowledge of Industrious and MS Platinum Accounting applications
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