Level 2 Helpdesk Support 12 month fixed term contract Our client is a well known organisation based in Sydney's CBD. We are looking for an enthusiastic, switched on Helpdesk/Help Desk Analyst to join their busy team. You will be the sole support for the Sydney end of this Global operation, although there are other regional Capital offices in the same situation. Some travel is expected both locally throughout the NSW locations and potentially overseas to NZ. 3 days training in Melbourne is provided when you first start. You will enjoy the luxury of a fun, friendly and supportive team environment. This is an initial 12 month fixed term contract engagement with extension options for the right candidate. For security reasons you MUST be an Australian Citizen or permanent Resident. You must be industry certified for the role (MCSE/MCITP/MCSA, etc) NO SPONSORSHIP IS AVAILABLE and you MUST BE IN AUSTRALIA currently To be successful in this role you will have solid understanding of IT in the following areas of support: Printer installation, Blackberry Server experience Desktop/iPad/Mobile and Remote support experience Experience in Windows environment - Active Directory/Exchange experience a priority. Excellent call logging/documentation skills Exceptional communications skills - written and verbal (this is also a priority for the role) Avaya/NEC/Call Manager IP Tel skills a definite bonus (move, add, changes, etc) LAN/WAN connectivity troubleshooting experience Some IP configuration and network testing experience You must have exceptional Customer Service and communication skills, be enthusiastic, motivated and eager to learn new technologies Solid Australian Helpdesk experience at the 2nd level in a large user base environment, coupled with excellent communication skills are the main requirement. If this role appeals to you and you feel you have the above required skills and experience, please send your CV and state how your skills and experience match the requirements of this position, your salary expectations and availability. Dur to current response rates.*Only suitably qualified candidates will be contacted in respect of their applications. Thanks.* Keywords: Support