CRM Project Manager
CRM Project Manager Sacramento, CA Please Reference Job ID: 300285-9361-12-306141 Our customer is seeking an exceptional CRM Implementation Consultant to work closely with Stakeholders to successfully prepare for, plan and implement a mission critical initiative. The successful candidate will initially work on-site at the client Headquarters in Rancho Cordova, CA and interact with a variety of program team members (sponsors, project managers, technical leads, business Subject Matter Experts (SMEs)) and LOB representatives. Depending on business needs, travel may be required on an infrequent basis to meet with representatives of the LOBs in other locations of the U.S. The successful candidate will be expected to provide insight, advice and experience from previous CRM implementations to increase the probability of successful program execution. It is expected that the CRM Project Manager will be highly experienced in CRM best practices and readily draw upon a broad range of technology, business, and change management skill sets and abilities. Requirements: Deep program/project management skills in the implementation of Software-as-a-Service (SaaS) CRM solutions.Knowledge and experience working with CRM market leaders such as Oracle, SalesForce.com, Sage SalesLogix, and Microsoft Dynamics CRMProven expertise in industry-recognized system and package implementation technologies and methodologies. Strong understanding and experience in the implementation of Sales Force Automation (SFA), Marketing Automation (MA), Customer Service Support (CSS) and related CRM approaches. Knowledge and experience in Customer Data Integration (CDI) and modern approaches to Master Data Management (MDM) and Business Intelligence (BI). Exceptional planning and communications skills (verbal and written) that are effective at all levels in the organization from executives to technical staff to front line, customer service representatives. Awareness and understanding of the opportunities presented by emerging social media applications and services. Highly experienced in CRM-related organizational change management. Excellent personal initiative and team skills (successful relationship building at all levels and with all stakeholders). Positive attitude and engaging approach that promotes confidence, collaboration and team achievement. Strong contract management and vendor management competencies.
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