Service Desk Analyst / Helpdesk Analyst / Technical Support Bolton £ 17,000 - £19,000 per annum pro rata of a 35 hour week 25 hours per week, fixed term to 30 August 2013 Our client currently has an opportunity for an ICT Service Desk Analyst, at the head office in Bolton, to provide first-line support for user queries and problems using the service desk software. This role is on a fixed term contract basis till the 30th August 2013 and will be for 25 hours per week, 1pm to 6pm. The duties will include recording and tracking user calls and queries received either by telephone, email or in person; making an initial assessment of the call and attempting to resolve them. Unresolved queries are referred to second-line support and you will liaise with them to progress outstanding calls and provide updates to customers involved. Additionally you will complete service desk procedures; update and maintain various databases; provide ICT related outgoing communications to the business and build and maintain strong customer relationships. The ideal candidate will have IT Helpdesk / Service Desk experience from a customer focused environment and will have previously supported a major business application. You will use your excellent interpersonal, oral and written communication skills to communicate effectively with a wide range of people with varying skills and management levels. At minimum you will have 5 GCSE’s or equivalent and a good understanding of Microsoft Office applications such as Outlook, Work, Excel and PowerPoint. Our client is a housing association. The closing date for all applications is Monday 20th August 2012 and interviews are scheduled for the period 23rd August 2012.