Customer Services Manager London South East South East London Lambeth Contract 3 months initially �16.69 per hour PAYE We are a recruitment company and we are looking for an experienced Customer Services Manager for our South East London based client. The successful Customer Services Manager will be managing customer services team who deals with customers' enquiries and complaints. Will be responsible for responding to stage 3 complaints and Ombudsman enquiries. In charge of ensuring quality and quantity responses are provided. Maintaining good communication with customers, colleagues and partners. Holds degree level qualification, relevant professional qualifications or has equivalent substantial demonstrable experience Up to date knowledge of professional housing management requirements relating to tenancy, estate and contract management. Up to date knowledge of professional housing management requirements relating to tenancy, estate and contract management Knowledge and understanding of the legal requirements for corporate bodies, RSL governance requirements, the TSA, the HCA and the Audit Commission's Inspection process Sustained managerial experience of operating within an promoting a performance culture Experience as a manager within an ALMO, RSL or similar organisation Experience of project management A proven track record of achievement and business excellence Please only apply if you are able to demonstrate the work experience and skills required by the client. If you have the relevant experience and skills detailed in this job specification in the first instance, please forward your CV for consideration. Visit our website colbernlimited co uk for more opportunities or follow us on Twitter - wwwtwittercom/#!/jobsprofession Colbern Limited operates as a recruitment business and recruitment agency