Docucare Roles and Responsibilities -          Respond and resolve all L1 break fix incidents within SLA criteria, escalating to L2 where required -          Adhere to agreed Incident Management processes and utilise XSM to capture all call related information including call closure coding to support SLA capture -          Maintain the ‘showroom like appearance’ of all Smart Print Devices -          Support end user training as required -          Establish, document and grow key user relationships as Xerox representative -          Through proactive monitoring ensure all Smart Print device functions are working correctly -          Perform maintenance on all Smart Print devices -          Respond and resolve consumables related incidents ensuring devices remain fully operable at all times -          Stock management and ordering of consumables, ensuring minimum stock levels are met at all times -          Manage waste consumables and utilise Xerox Eco Boxes to maximise recycling -          Act as point of contact for MACDs, informing Team Leader & BIE of requirements -          Remove and install Smart Print devices either upon request via the MACD process, or through the agreed Hotswap process to ensure maximum uptime and end user satisfaction -          Network Smart Print Devices and set defaults to JPMC specifications where required -          Work collaberatively with other Xerox services & colleagues