Dispatch Planner Coventry A fantastic telecoms company are currently recruiting a Dispatch Planner in Coventry on a contract basis. As the Dispatch Planner you will be supporting the Dispatch Manager in achieving Dispatch Centre and Field Engineers KPIs, produce escalation and post failure reports. Provide an 'Operationally Excellent' service to both internal and external customers. You will also be required to review and monitor Ticket allocations through to resolution, ensuring that any escalation processes are followed. Assist resolving Engineers by the provision of additional requirements to allow work execution, including Climbing permission, Access, VRE Lift, Cherry Picker hire etc. in line with local and site specific procedures. As the Dispatch Planner you will essentially be responsible for: * Manage the dispatch of all field engineers * Monitor and resolve faults in a timely manner; assist engineers with any requirements * Update the system with all changes * Comply with all Field Engineers and Customer procedures to ensure engineers are booked safely and legally * Ensure the Engineers are aware of any local Health and Safety Policies or procedures. * Maintain constant telephone support * First point of contact for all fault related issues * Monitor email account for information which may highlight known site or network issues * Provide accurate payment details, Purchase Order numbers and ensure correct information is attached on all access applications * Understand the access provider costing processes * Comply with Landlord procedures to secure Access * Review and provide updates to open work requests * Monitor all work queues, assigning tickets within Dispatch SLA's The Dispatch Planner you will require the following skills: * Proven history of customer service skills in telephone handling * Working knowledge of using trouble ticket systems * Strong written and communication skills * Proficient in the use of MS Office If you would like to apply for the Dispatch role, please email firstname.lastname@example.org Project People Ltd is acting as an Employment Business in relation to this vacancy.
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