POSITION SUMMARY: Addresses customer inquiries and resolves technical support problems related to network, software, hardware, and OS level issues via phone and Siebel.  Serves as an escalation point for lower level technical engineers. Night shift. RESPONSIBILITIES: • Thoroughly describes and documents work using trouble ticketing system. • Updates the Siebel ticketing system with current status of all ongoing issues. • Installs and configures software requested by customers. • Coordinates technical tasks to be completed by/with other groups. • Monitors using MOM and VNMS. • Answering customers' requests/problems via phone • Escalation point for Level I admins • Performs other duties as assigned. • Monitor daily Netbackup activity and reporting to proactively avoid issues • Troubleshoot and resolve missed and failed Netbackup backups • Setup and configure Netbackup clients QUALIFICATIONS: Special Skills: • Mid-Level network knowledge with a good understanding of the Windows Server environment • Software installation experience • Good problem solving and troubleshooting skills • Working knowledge of most of the supported software including email software • Mid-Level knowledge of IIS • Mid-Level knowledge of SMTP Virtual Server • Basic knowledge of FTP • Windows services management • Mid-Level knowledge of DNS and how it works • Mid-Level knowledge of Active Directory • More advanced Hardware troubleshooting • Troubleshooting knowledge of email protocols – knows POP, IMAP and MAPI • Basic knowledge of MSSQL and ODBC connections • Basic knowledge of Windows certificates • Know how to troubleshoot ASP and HTML issues. • Mid-Level knowledge of troubleshooting Backup Failure Issues REQUIREMENTS: A.A.; B.S. degree preferred - Information Technology or related technical field Certifications: MCSA, VCP Experience: 3-5 years U.S citizens, green card holders and those authorized to work in the U.S are encouraged to apply. We are unable to sponsor H1B candidates at this time.