5364 Content, Communications & Change Mangement
Change management; Managing content from various sources; This is a very end-user focused role - any experience related to this could be beneficial; Previous VIsa experience a plus, but not required 1 year - potential for conversion depending on budget and right candidate - no guarantee; This is a replacement req - manager has budget and plans on extending role through FY13; Content and Communications Analyst End User Solutions (EUS) is a group in Corporate IT that champions the technology needs of Visa staff. EUS works with both IT and business partners to identify end users pain points, facilitate communications between IT and our end users, and support projects for the delivery of new tools and services. The content and communications analyst is responsible for managing content and communications related to End User projects and web sites, and supporting change management activities. This analyst will serve as moderator, gatherer, reviewer, editor and sometime creator for the content and interactions associated with delivering the content. The End User Portal is a landing place for employees looking for answers to questions in connection to their work. The Portal provides the opportunity for expert exchange, discussion, learning, specific skill development and internal communication. The content analyst makes sure users are able to get questions answered and gain value from the Portal. Major Job Duties and Responsibilities . As the moderator, the content analyst oversees interactions within discussion forums, seeds content to facilitate interaction and dialogue, and acts as a neutral party keeping in mind the needs of both the entire user community and individuals. . As content gatherer, the content analyst is responsible for reaching out to collect content for the portal and repurpose content from discussions. . As content reviewer, the content analyst reviews documentation and provides ongoing reviews for the overall content of the portal. The analyst will also ensure that content creators are apprised of process changes, and are accountable for succinct, quality content. . As content editor, the content analyst edits content, maintains consistency and quality across all aspects of the portal, and seeks to understand content creators perspective and balances editing with the needs of the user. . As content creator, the content analyst creates content from the interactions and exchange of the portal, and garners ideas from multiple sources. Content can include articles, videos, discussions, etc. . Responsible for the analysis, design, development and delivery of communications and training deliverables in support of IT end user outreach. . Manage the execution of communications and training plans. . Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. . Work with communication, training and HR specialists in the formulation of particular plans and activities to support communication and training activities. . Create and manage various types of end user communications (i.e., emails, web pages, SharePoint sites, flyers, user guides) . Assist other IT departments in improving their end user communication and training capabilities Education/Experience . Bachelor degree in a English or a technical field such as computer science, computer engineering or related field required. . 5-7 years' experience required Responsibility level . Exercises independent judgment with minimal direction from supervisor Skills . Strong communications strategy and execution capabilities along with the ability to manage multiple projects in a complex, fast-paced work environment (Required) . Strong ability to work independently and manage one's time (Required) . Strong end user focus, understanding the needs of both technical and non-technical end users (Required) . Exceptional communication skills - both written and verbal (Required) . Excellent active listening skills (Required) . Good problem solving and root cause identification skills (Required) . Strong analytic and decision making abilities (Required) . Must be a team player and able to work with and through others (Required) . A solid understanding of how people go through a change and the change process (Required) . Please email resume to email@example.com
Foster City, CA
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