Exchange Support Engineer
Job Description: Exchange Escalations Engineer Acts as the final response (3rd tier) for technical support. Provides support primarily for enterprise customers who are running Exchange servers in the business. Response is provided through the telephone and some email. They will be responsible for owning cases from start to finish through troubleshooting, research and issue resolution. Daily: Will be responsible for managing 3-4 open cases at a given time. Will be on the phone half of the day and the other half will be troubleshooting and re-creating issues for resolution Required Skills/Experience 3-5 years of experience deploying and administrating Exchange Server 2007 and/or 2010. Expertise with Active Directory Solid working knowledge of enterprise messaging administrative concepts Preferred Qualifications -Four year degree in C.S. or E.E. and a minimum of five years product support or the equivalent in work experience. -Strong customer service skills, communication skills & accurate/logical problem solving -MCSE Messaging and/or MCITP Enterprise Messaging Administrator (or within 1 year of employment) -Experience in creating technical documentation. -The ability to share knowledge with others through training delivery and/or mentoring.
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